Terms and Conditions

Last Updated: 11th June 2025

Welcome to the Helmingham Hall Gardens website (the “Site”). These Terms and Conditions (“Terms”) govern your use of this Site, operated by Helmingham Hall Gardens, located in Suffolk, England. By accessing or using our Site, you agree to comply with and be bound by these Terms.

Please read them carefully before using the Site.

1. Use of the Website

You may use this Site for personal, non-commercial purposes only. You agree not to:

Use the Site in any way that breaches any applicable laws or regulations.
Copy, reproduce, or modify any part of the Site without our written permission.
Use the Site for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to any part of the Site or its associated systems.

2. Tickets and Bookings

Tickets for admission to Helmingham Hall Gardens can be purchased online or at the venue. All tickets are subject to the following terms:

Our events are non-refundable if you are no longer able to make event.

Refunds for Cancelled Events:

We’ll contact you and issue a refund automatically for all cancelled events.

Refunds for Rescheduled Events

We’ll contact you with the new dates and times ASAP. If you cannot make the new event date we will issue a full refund.

Delivery
Tickets will be dispatched by 2nd Class Post within 10 working days of receiving full payment.

For private event bookings, separate terms may apply and will be provided at the time of booking.

3. Intellectual Property

All content on this Site, including text, images, graphics, logos, and layout, is the property of Helmingham Hall Gardens or its licensors and is protected by UK and international copyright laws.

You may not:

Reproduce or distribute any content without express written permission.
Use our name, logo, or branding without authorisation.

4. Visitor Conduct

When visiting Helmingham Hall Gardens, you agree to follow all posted guidelines and staff instructions. We reserve the right to deny entry or remove any guest behaving in a disruptive, unsafe, or inappropriate manner.

5. Limitation of Liability

To the extent permitted by law, Helmingham Hall Gardens shall not be liable for any indirect or consequential loss arising out of or in connection with the use of the Site or visits to the Gardens, including but not limited to:

Loss of data
Personal injury
Property damage
Cancellation or rescheduling of events

6. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

7. External Links

This Site may contain links to third-party websites. Helmingham Hall Gardens is not responsible for the content or practices of any external sites.

8. Changes to Terms

We may revise these Terms from time to time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For any questions regarding these Terms, please contact us at:

Helmingham Hall Gardens
Helmingham, Stowmarket
Suffolk, IP14 6EF
Email: info@helmingham.com
Phone: 01473 890799