Privacy Policy

Helmingham Hall Gardens is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, and store your data when you visit our website, purchase tickets, or engage with our services.

Who we are

Helmingham Hall Gardens is a family-owned historic estate in Suffolk, England. Our website and online services are operated by Helmingham Hall Gardens. For any privacy queries, you can contact us at:
Email: info@helmingham.com

What information we collect

We may collect the following information when you use our website or services:

Personal details such as your name, email address, postal address, and phone number (e.g. when booking tickets or signing up to our newsletter).
Payment details when making purchases (processed securely by our trusted payment providers — we do not store your full card details).
Information about your use of our website, including cookies and analytics data (e.g. pages viewed, time spent on site, device/browser type).

How we use your information

We use your personal information to:

Process bookings, memberships, and purchases.
Keep you updated with news, events, and offers (only if you have opted in).
Respond to enquiries and provide customer support.
Improve our website and visitor experience through analytics and feedback.
Meet legal or regulatory obligations.

Legal basis for processing

We process your data under the following legal grounds:

Contractual necessity – to fulfil ticket orders, memberships, or purchases.
Consent – for email newsletters and marketing (you may withdraw your consent at any time).
Legitimate interest – to improve our services and ensure security.
Legal obligations – to comply with applicable laws.

Sharing your information

We never sell your personal information. We may share it with:

Trusted service providers (e.g. ticketing, payment, and email systems).
Legal or regulatory authorities if required.

All partners are required to handle your data in compliance with data protection law.

Cookies and tracking

Our website uses cookies and similar technologies to improve performance, personalise your experience, and analyse traffic. You can manage or disable cookies in your browser settings.

Data storage and security

We store your information securely and take appropriate measures to protect it from unauthorised access, alteration, or disclosure. We only keep your data for as long as necessary to fulfil the purposes outlined in this policy.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where applicable).
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at info@helmingham.com.

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.